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Return & Refund Policy — ApheliaZone

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At ApheliaZone, we are committed to providing high-quality fashion and a smooth shopping experience. If you are not fully satisfied with your order, please review our return and refund policy below.

🔁 Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your item must meet the following conditions:

  • Item must be unused, unworn, and in original condition
  • All original tags, packaging, and accessories must be included
  • Proof of purchase (order confirmation or receipt) is required

Any item returned in a non-resellable condition may not qualify for a refund.

❌ Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return, including:

  • Swimwear (if hygiene seal is removed or broken)
  • Intimate or personal-use items
  • Final sale or clearance items (clearly marked)
  • Gift cards or promotional items

 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days (depending on your bank or payment provider)

Shipping costs are non-refundable unless the return is due to an error on our side.

🔄 Exchanges

We only replace items if they are:

  • Defective
  • Damaged during shipping
  • Incorrect item received

To request an exchange, please contact us at:
📧 marjorielethiec77310@gmail.com

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

📦 Order Issues

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery so we can resolve the issue quickly.

📩 Contact Us

For any questions regarding returns or refunds:

📧 Email: marjorielethiec77310@gmail.com
📞 Phone: +1 (562) 235-1596
🌍 Service Area: Worldwide (including the European Union)